Cancellations and Refunds
Yes, the airline will have a fee and Aunt Betty will also have a processing fee. It is always a good idea to have travel insurance, as a financial loss may be able to be recouped by making a claim.
Generally NO. It is always a good idea to have travel insurance, Pregnancy is not regarded by the airlines as a reason to refund a fare. In the event of a life-threatening illness, the airline may provide an authority to refund.
Generally NO. It is always a good idea to have travel insurance. Some airlines may waive penalties in the event of the death of a very close relative, but they require evidence of the death and the relationship between the deceased and the traveller. Generally, an airline will provide authority for a refund in the event of the death of a traveller, or the death of a member of a traveller's immediate family (mother, father, son, daughter etc).
This is dependant on the fare rules of the ticket purchased. Purchasing travel insurance may cover fare cancellation penalties. Please contact our Customer Care Team for more information.
Only if the fare is refundable, normal penalties and fees will apply. If the fare is non-refundable, a refund on unused taxes may be possible.
In this case, the airline will offer an alternative option. If the option is not suitable to the customer, OR If the airline is unable to provide an alternative, Aunt Betty may be able to secure a full refund, this is subject to the airline policies and never a guarantee.
It is always a good idea to have travel insurance, as non-refundable expenses may be claimable.
This can vary depending on the circumstances of the cancellation, and also on the airline's procedures. Some refunds can take up to 12 weeks or longer to get back from the airline. Many refunds can be processed within 10 working days. However, we cannot guarantee a specific time frame. It is always a good idea to have travel insurance, as a financial loss may be able to be recouped by making a claim. It is always our intention to get your funds back to you asap.
*In the event of a serious incident where the traveller is incapacitated, we will require written evidence of same prior to considering allowing a third party to access the booking.