Travel Tips

No, this is a breach or airline security, and their cabin crews responsible service of alcohol requirements.

This depends on the passport you are travelling on and where you are travelling to, also, what the purpose of your trip is. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility.

You should ask your Doctor, or you can visit a travel medical specialist, for example, Travel Doctor.

Should you require a tax invoice please email an online request through to our Customer Care team. The PDF received upon booking can also be used as a tax invoice.

Please check the airline website for a comprehensive list but items such as fireworks, flammable and explosive materials, certain aerosols, hoverboards are amongst the prohibited item list.

Apart from take-off and landing, most airlines permit use of laptops, mobiles and other electronic devices whilst on board. The crew will advise you when you are permitted to use these devices and when you need to cease using them. These devices need to be scanned during security procedures at the airport.

Please check the airline website for a comprehensive list but items such as knives, scissors, darts and such like are amongst the prohibited item list.

You need to contact your airline. You will need your e-ticket copy and itinerary. You may be asked for your boarding pass as well, so always enure you keep this documentation until the points have been added to your account. Note that it can take several weeks after your flight for the points to be added. Some airlines allow you to add these online, please see your airline frequent flyer programme for full details.

Please call our Customer Care Team immediately for assistance. If you arrive late for your flight generally, your ticket may be lost as the airline may regard you as a "No Show" and your ticket may be forfeited. If you arrive late for your flight, and the airline has a later option, you should go to their service desk and see if they can help you.

We strongly recommend that you purchase travel insurance. You can purchase that at the time of booking, or you can return to our site post booking and do it then. Many travel problems can be alleviated if you have suitable travel insurance. Travel insurance is non-refundable once travel has commenced. A partial refund of the policy prior to travel commencing is possible.