Processing Fees

Last updated
Friday, August 2, 2019 - 12:02PM

Our Change and Cancellation Fees: Subject to your refund and remedy rights under the Australian Consumer Law, the following change and cancellation fees apply to all bookings (including online bookings and bookings made via phone):

  • Changes to Domestic & Trans Tasman bookings will incur a fee of $55 per passenger per booking in addition to supplier fees.
  • Cancellations to Domestic & Trans Tasman bookings will incur a fee of $55 per passenger per booking in addition to supplier fees.
  • Changes to International bookings will incur a fee of $140 per passenger per booking in addition to supplier fees.
  • Cancellations to International bookings will incur a fee of $250 per passenger per booking in addition to supplier fees.
  • Name corrections will incur a fee of $70 per name correction in addition to supplier fees.
  • If you wish to change or cancel flights booked online and paid for using PayPal, you must contact our Online Customer Care Team on +61 7 5631 5888.
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